Shipping policy

HOMEZY Shipping Policy

Last updated: August 18, 2026

At HOMEZY, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

  • Orders are generally processed within 1–3 business days after they are placed.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • Once your order has been shipped, you may receive tracking information through the contact details provided during checkout.

2. Delivery Time

For orders within India, the estimated delivery time is generally 5–10 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather, holidays, or other circumstances outside our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any promotional free-shipping offers will be subject to the terms mentioned on the website at the time of purchase.

4. Order Tracking

Once your order has been dispatched, tracking details may be provided to you through SMS, email, WhatsApp, or other available communication methods.

Please allow some time for the tracking information to become active after dispatch.

5. Delivery Issues

Please make sure that your shipping address and contact information are correct before placing your order.

HOMEZY is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete addresses

  • Incorrect phone numbers

  • Customer unavailability

  • Refusal to accept the package

  • Circumstances beyond the courier's control

If a delivery attempt is unsuccessful, the courier may make additional attempts or return the package to the sender.

6. Damaged Packages

If your package appears damaged when delivered, please contact our customer support as soon as possible. We may request photographs or other information to help investigate the issue.

7. Delays

While we aim to deliver orders within the estimated timeframe, unexpected delays can occur. These may include courier delays, extreme weather, public holidays, technical issues, or other unforeseen circumstances.

We appreciate your patience in such situations.

8. Contact Us

If you have questions regarding your order or shipment, please contact HOMEZY through the customer-support details provided on our website.

HOMEZY
Smart Products. Better Living.